Return and Refund Policy

At Real Red Meat LLC, we strive to provide you with the highest quality products and exceptional customer service. As part of our commitment to transparency and quality, we want to ensure our customers understand our returns, cancelation and refund policy. 

Returns

Unfortunately, we cannot accept returns on gift cards.

Due to the nature of food products and USDA food safety standards, we cannot accept product returns. We prioritize the safety and quality of our products and adhere to strict hygiene and food safety standards.

Damages or Issues

Our team is committed to ensuring your satisfaction and we will do our best to address any problems promptly!

In the rare event that your meat arrives thawed, please immediately take photos and temperature of the meat at arrival. All orders ship frozen with dry ice. Meat may thaw slightly during shipping. However, it is safe to consume as long as it feels cool to the touch and remains under 40 degrees Fahrenheit, according to USDA frozen food handling guidelines.

Meat is shipped with dry ice. It is the recipient’s (your) responsibility to exercise caution when handling dry ice. Do not touch dry ice with bare hands. Only handle when wearing gloves. Do not place dry ice in the freezer. Set it outside and it will soon sublimate.

If your shipment arrives with items missing or damages, please let us know ASAP! We want to make it right! Email us at yourrancher@realredmeat.com

Cancelation

If an order cancelation occurs one month prior to the scheduled fulfillment month, 20% of the total order price will be retained. Any other cancelation or reschedule will have a retained fee of $100.

Deposits

All deposits for bulk meat are non-refundable. These deposits are integral to our operations and are used to facilitate the finishing and harvest of your sustainably-raised meat. We appreciate you understanding that these deposits enable us to maintain the integrity of our farm-to-table model.

Refunds

We carefully review refund requests; refunds will be issued on a case-by-case basis. If approved, you'll be sent replacement items or refunded on your original payment method. Please keep in mind it may take some time for your bank or credit card company to process and post the refund.

We are committed to ensuring our customers are satisfied with their purchase and encourage open communication for any issues.

Please email us at yourrancher@realredmeat.com